Two decades back Nicholas Negroponte In “Being Digital”, book on
the future of digital technology, talks of the transformation of the world from
atoms to bits, a transformation he terms irrevocable, irreplaceable and
exponential. We are witnessing Nicholas prediction in coming to reality.
The new Global Enterprise paradigm is increasingly shifting
power into the hands of the end consumers. This empowerment will make consumers
more connected, intelligent, more capable of taking good decisions, and
certainly more demanding.
Technology has blurred the lines between the digital and
traditional methods of dealing with a consumer of any Global Enterprises. The
Business Process and IT is no more separate, in most of the industry verticals
the Business is driven by IT. Constant
Innovation around IT has become the new normal to the Enterprises to meet
rapidly changing consumer expectations and behavior dynamics.
There will be a constant demand from the consumer for compelling
IT experiences and stories. Consumer tend to switch places where he is more
empowered, also switching cost is becoming more negligible across industry
verticals.
More connected consumers, automated processes, and sophisticated
analytics place unprecedented demands on IT functions. Many Enterprises are
struggling to cope, and they seek to deliver on new demands by adding piecemeal
elements to their existing operations. This
is easier said than done. Reinventing the IT function at Global Enterprise requires
far-reaching changes, from talent to infrastructure, delivery models,
partnership model and will takes multiple years to complete. Business and
consumer is not ready to wait for multiple years. The only way we can meet
their rising expectations is through a dual approach of renew and new, where we
transform existing systems across the IT stack - from infrastructure to
applications - to yield higher efficiency and a much better experience, while
creating completely new systems to deliver what the consumer desire.
Fortunately, companies can adopt an approach that delivers
results quickly while still reshaping IT for the long term. This two-speed
approach requires first building a “high-speed” IT function to work alongside
the existing IT function, focusing on one or two valuable business areas such
as web and customer relationship management
Technology has blurred the lines between the digital and
traditional methods of dealing with a consumer of any Global Enterprises. The
Business Process and IT is no more separate, in most of the industry verticals
the Business is driven by IT. Constant
Innovation around IT has become the new normal to the Enterprises to meet
rapidly changing consumer expectations and behavior dynamics.
More connected consumers, automated processes, and sophisticated
analytics place unprecedented demands on IT functions. Many Enterprises are
struggling to cope, and they seek to deliver on new demands by adding piecemeal
elements to their existing operations.
This is easier said than done. Reinventing the IT function at Global
Enterprise requires far-reaching changes, from talent to infrastructure, tools,
delivery models, partnership model.
~Pras
~Pras
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